Entering your credit card information allows us to provide you with seamless uninterrupted service. Don't worry, your card will not be charged until your free trial period is over.

You are not charged until the free trial period is over.

Your card will not be charged. You can restart your service any time in the future.

Yes, you can cancel your service any time. Once cancelled, you will still be able to access the service until the end of the subscription period.

1. Log into your account on the Samsung Kids+ app
2. Tap on the Hamburger Menu
3. Tap Settings and Enter the Parents PIN
4. Tap Manage Subscription
5. Tap on Cancel Subscription

You can not add more than 3 children to your account. The maximum number of child profiles per account is 3.

Currently Google account is the only way you can sign up through the web. It is a quick and efficient way to sign up for the service.

1. Download the Samsung Kids+ app from the Google Play Store
2. Launch the Samsung Kids+ app
3. Sign In using your Google account

Currently, a refund is not offered for cancellation. However, you will still be able to access the service till the end of the subscription period.

If you signed up on the website, you must sign in on the device with your Google account. If you have signed up with a Google account on the website and a Samsung account on the device, you will have two separate subscriptions and be charged for each one. This is applicable to legacy versions of our application only.

Samsung Kids+ App can be downloaded on Samsung Galaxy phone S4 and above, Samsung Galaxy Note 4 and above, Samsung Galaxy Tab 3 and above, Samsung Galaxy Tab S and A and Samsung Galaxy View.

Yes, apps from Google Play can be added to the “My Apps” section of Samsung Kids+. Once Google Play apps have been added, parents can set time limits, monitor usage and prevent unwanted access to emails, text messages and social media apps. Follow the instructions below to get started:

1. Tap the Hamburger Menu
2. Tap the Parents option and Enter the Parents PIN
3. Select the Child Profile you wish to add the downloaded apps.
4. Tap “Device Apps,” tab and all Device and Downloads apps are displayed
5. Select the apps you wish to add, and tap “Apply”
6. Exit the Parents Section, locate apps under “My Stuff > Device Apps” in child’s section.

Yes, simply download Samsung Kids+ from Google Play or the Galaxy Apps Store, and login using your username and password, or your Google/Samsung login details. It’s important to use the same sign- in method that you originally signed up with, or your Samsung Kids+ account won’t sync properly once activated on additional phones or tablets. You can access your Samsung Kids+ account on up to five (5) devices simultaneously.

This is likely occurring because you are attempting to access Samsung Kids+ using a different sign-up method (e.g., Google Sign-In, Samsung Sign-In) than you used to establish your account. To fix, delete the Samsung Kids+ app from your device, re-download from Google Play or the Galaxy Apps Store, and sign-in using the same method used to setup your account originally.

This is likely occurring because you are attempting to access Samsung Kids+ using a different sign-up method (e.g., Google Sign-In, Samsung Sign-In) than you used to establish your account.

Samsung Kids+ comes pre-installed on select tablets, and due to a limitation of the operating system, cannot be completely deleted. You can turn off the Samsung Kids+ app by following the steps below.

1. Tap the ‘settings’ app on your phone or tablet; select ‘applications’
2. Tap Samsung Kids+ from the list of apps on your phone or tablet
3. Select ‘Forcestop,’ then tap ‘disable’